Wiki anxiety: Impediments to implementing wikis for IT support groups
|Wiki anxiety: Impediments to implementing wikis for IT support groups|
|Author(s)||White K.F., Gurzick D., Lutters W.G.|
|Published in||CHIMIT 09 - Symposium on Computer-Human Interaction for Management of Information Technology|
|Keyword(s)||Document repositories, IT support, Knowledge management, Wikis (Extra: Critical mass, Document repositories, IT support, Knowledge-sharing, Over potential, Web technologies, Human computer interaction, Interactive computer systems, Knowledge acquisition, Knowledge management, Information technology)|
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Wiki anxiety: Impediments to implementing wikis for IT support groups is a 2009 conference paper written in English by White K.F., Gurzick D., Lutters W.G. and published in CHIMIT 09 - Symposium on Computer-Human Interaction for Management of Information Technology.
As web technologies have flourished, the workplace has become inundated with new, often-overlapping applications meant to assist busy employees with information management and collaboration. IT departments seeking to implement these systems encounter difficulties in determining which to use. This paper reports on the impediments that arose as a result of the installation of a knowledge sharing wiki in tandem with other knowledge sharing tools within six school technology departments. Analysis of the use and perception of the wiki revealed two prevalent issues: concern over achieving a critical mass of content and anxiety over potential unintended/unexpected content changes. Copyright 2009 ACM.
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