Wiki anxiety: Impediments to implementing wikis for IT support groups

From WikiPapers
Jump to: navigation, search

This appears to be a duplicate entry.

Publications with the same identifier or URL: Wiki anxiety: Impediments to implementing wikis for IT support groups, Wiki anxiety: impediments to implementing wikis for IT support groups.

Wiki anxiety: Impediments to implementing wikis for IT support groups is a 2009 conference paper written in English by White K.F., Gurzick D., Lutters W.G. and published in CHIMIT 09 - Symposium on Computer-Human Interaction for Management of Information Technology.

[edit] Abstract

As web technologies have flourished, the workplace has become inundated with new, often-overlapping applications meant to assist busy employees with information management and collaboration. IT departments seeking to implement these systems encounter difficulties in determining which to use. This paper reports on the impediments that arose as a result of the installation of a knowledge sharing wiki in tandem with other knowledge sharing tools within six school technology departments. Analysis of the use and perception of the wiki revealed two prevalent issues: concern over achieving a critical mass of content and anxiety over potential unintended/unexpected content changes. Copyright 2009 ACM.

[edit] References

This section requires expansion. Please, help!

Cited by

Probably, this publication is cited by others, but there are no articles available for them in WikiPapers. Cited 2 time(s)