The role of conflict in determining consensus on quality in wikipedia articles

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The role of conflict in determining consensus on quality in wikipedia articles is a 2013 conference paper written in English by Osman K. and published in Proceedings of the 9th International Symposium on Open Collaboration, WikiSym + OpenSym 2013.

[edit] Abstract

This paper presents research that investigated the role of conflict in the editorial process of the online encyclopedia, Wikipedia. The study used a grounded approach to analyzing 147 conversations about quality from the archived history of the Wikipedia article Australia. It found that conflict in Wikipedia is a generative friction, regulated by references to policy as part of a coordinated effort within the community to improve the quality of articles. Categories and Subject Descriptors K.4.3 [Computers and society]: Organizational Impacts - Computer-supported collaborative work. General Terms Human Factors, Theory. Copyright 2010 ACM.

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