Tea & sympathy: Crafting positive new user experiences on wikipedia

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Tea & sympathy: Crafting positive new user experiences on wikipedia is a 2013 conference paper written in English by Morgan J.T., Bouterse S., Stierch S., Walls H. and published in Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW.

[edit] Abstract

We present the Teahouse, a pilot project for supporting and socializing new Wikipedia editors. Open collaboration systems like Wikipedia must continually recruit and retain new members in order to sustain themselves. Wikipedia's editor decline presents unique exigency for evaluating novel strategies to support newcomers and increase new user retention in such systems, particularly among demographics that are currently underrepresented in the user community. In this paper, we describe the design and deployment of Teahouse, and present preliminary findings. Our findings highlight the importance of intervening early in the editor lifecycle, providing user-friendly tools, creating safe spaces for newcomers, and facilitating positive interactions between newcomers and established community members. Copyright 2013 ACM.

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