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Web 2.0 applications in government web sites: Prevalence, use and correlations with perceived web site quality
Abstract Purpose - The purpose of this paper is to Purpose - The purpose of this paper is to investigate the extent to which Web 2.0 applications are prevalent in government web sites, the ways in which Web 2.0 applications have been used in government web sites, as well as whether the presence of Web 2.0 applications correlates with the perceived quality of government web sites. Design/methodology/approach - Divided equally between developing and advanced economies, a total of 200 government web sites were analysed using content analysis and multiple regression analysis. Findings - The prevalence of seven Web 2.0 applications in descending order was: RSS, multimedia sharing services, blogs, forums, social tagging services, social networking services and wikis. More web sites in advanced countries include Web 2.0 applications than those in developing countries. The presence of Web 2.0 applications was found to have a correlation with the overall web site quality, and in particular, service quality. Research limitations/implications - This paper only covers government web sites in English. Emerging genres of Web 2.0 applications such as mashups and virtual worlds have not been included. Moreover the data were drawn solely from the public domain. Practical implications - Decision makers and e-government web developers may benchmark their own efforts in deploying Web 2.0 applications against this study. The numerous exemplars cited here serve as a springboard to generate more ideas on how Web 2.0 applications could be used and harnessed to improve the overall quality of government web sites. Originality/value - This paper unites two research interests: Web 2.0 and web site quality. It also extends previous studies by investigating the suite of Web 2.0 applications found in government web sites around the world. Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.p Publishing Limited. All rights reserved.
Abstractsub Purpose - The purpose of this paper is to Purpose - The purpose of this paper is to investigate the extent to which Web 2.0 applications are prevalent in government web sites, the ways in which Web 2.0 applications have been used in government web sites, as well as whether the presence of Web 2.0 applications correlates with the perceived quality of government web sites. Design/methodology/approach - Divided equally between developing and advanced economies, a total of 200 government web sites were analysed using content analysis and multiple regression analysis. Findings - The prevalence of seven Web 2.0 applications in descending order was: RSS, multimedia sharing services, blogs, forums, social tagging services, social networking services and wikis. More web sites in advanced countries include Web 2.0 applications than those in developing countries. The presence of Web 2.0 applications was found to have a correlation with the overall web site quality, and in particular, service quality. Research limitations/implications - This paper only covers government web sites in English. Emerging genres of Web 2.0 applications such as mashups and virtual worlds have not been included. Moreover the data were drawn solely from the public domain. Practical implications - Decision makers and e-government web developers may benchmark their own efforts in deploying Web 2.0 applications against this study. The numerous exemplars cited here serve as a springboard to generate more ideas on how Web 2.0 applications could be used and harnessed to improve the overall quality of government web sites. Originality/value - This paper unites two research interests: Web 2.0 and web site quality. It also extends previous studies by investigating the suite of Web 2.0 applications found in government web sites around the world. Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.p Publishing Limited. All rights reserved.
Bibtextype article  +
Doi 10.1108/14684521211229020  +
Has author Chua A.Y.K. + , Goh D.H. + , Ang R.P. +
Has extra keyword Advanced economies + , Content analysis + , Decision makers + , Design/methodology/approach + , E-Government + , Government websites + , Mashups + , Multiple regression analysis + , Networking services + , Overall quality + , Perceived quality + , Public domains + , Research limitations + , Service Quality + , Social tagging + , Virtual worlds + , Web 2.0 + , Web 2.0 applications + , Web developers + , Website quality + , Wiki + , Benchmarking + , Developing countries + , Government data processing + , Multimedia services + , Regression analysis + , Virtual reality + , Websites +
Has keyword E-government + , Web 2.0 + , Web site quality + , Web sites + , Wiki +
Issn 14684527  +
Issue 2  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 175–195  +
Published in Online Information Review +
Title Web 2.0 applications in government web sites: Prevalence, use and correlations with perceived web site quality +
Type literature review  +
Volume 36  +
Year 2012 +
Creation dateThis property is a special property in this wiki. 8 November 2014 07:25:06  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Literature reviews  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 8 November 2014 07:25:06  +
DateThis property is a special property in this wiki. 2012  +
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Web 2.0 applications in government web sites: Prevalence, use and correlations with perceived web site quality + Title
 

 

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