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Towards a collaborative semantic wiki-based approach to it service management
Abstract This paper proposes a collaborative approaThis paper proposes a collaborative approach to aspects of IT service management (ITSM) for agile information technology landscapes composed of technically knowledgeable users and fast changing requirements. The cost-intensive and timeconsuming tasks of building and maintaining a configuration management database (CMDB) are accomplished in a distributed, collaborative way in a semantic wiki in cooperation between administrators, service desk personnel and users of the systems. Moreover, the paper introduces a exible, wiki-based approach to change management for agile environments. Automatic consistency checks based on semantic information extracted from the wiki prevent misconfigurations and the unintentional application of conicting configuration changes.cation of conicting configuration changes.
Abstractsub This paper proposes a collaborative approaThis paper proposes a collaborative approach to aspects of IT service management (ITSM) for agile information technology landscapes composed of technically knowledgeable users and fast changing requirements. The cost-intensive and timeconsuming tasks of building and maintaining a configuration management database (CMDB) are accomplished in a distributed, collaborative way in a semantic wiki in cooperation between administrators, service desk personnel and users of the systems. Moreover, the paper introduces a exible, wiki-based approach to change management for agile environments. Automatic consistency checks based on semantic information extracted from the wiki prevent misconfigurations and the unintentional application of conicting configuration changes.cation of conicting configuration changes.
Bibtextype inproceedings  +
Has author Frank Kleiner + , Andreas Abecker +
Has extra keyword Cmdb + , Collaboration + , Collaborative approach + , Configuration management database + , IT service management + , IT service management (ITSM) + , Itsm + , Semantic wiki + , Distributed database systems + , Information technology + , Knowledge management + , Semantics + , Human resource management +
Has keyword Cmdb + , Collaboration + , Conifguration management + , Itsm + , Semantic wiki +
Isbn 9783851250602  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 424–434  +
Published in Proceedings of I-KNOW 2009 - 9th International Conference on Knowledge Management and Knowledge Technologies and Proceedings of I-SEMANTICS 2009 - 5th International Conference on Semantic Systems +
Title Towards a collaborative semantic wiki-based approach to it service management +
Type conference paper  +
Year 2009 +
Creation dateThis property is a special property in this wiki. 8 November 2014 07:21:43  +
Categories Publications without license parameter  + , Publications without DOI parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 8 November 2014 07:21:43  +
DateThis property is a special property in this wiki. 2009  +
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Towards a collaborative semantic wiki-based approach to it service management + Title
 

 

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