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Socializing or knowledge sharing? Characterizing social intent in community question answering
Abstract Knowledge sharing communities, such as WikKnowledge sharing communities, such as Wikipedia or Yahoo! Answers, add greatly to the wealth of information available on the Web. They represent complex social ecosystems that rely on user paricipation and the quality of users' contributions to prosper. However, quality is harder to achieve when knowledge sharing is facilitated through a high degree of personal interactions. The individuals' objectives may change from knowledge sharing to socializing, with a profound impact on the community and the value it delivers to the broader population of Web users. In this paper we provide new insights into the types of content that is shared through Community Question Answering (CQA) services. We demonstrate an approach that combines in-depth content analysis with social network analysis techniques. We adapted the Undirected Inductive Coding method to analyze samples of user questions and arrive at a comprehensive typology of the user intent. In our analysis we focused on two types of intent, social vs. non-social, and define measures of social engagement to characterize the users' participation and content contributions. Our approach is applicable to a broad class of online communities and can be used to monitor the dynamics of community ecosystems. Copyright 2009 ACM. community ecosystems. Copyright 2009 ACM.
Abstractsub Knowledge sharing communities, such as WikKnowledge sharing communities, such as Wikipedia or Yahoo! Answers, add greatly to the wealth of information available on the Web. They represent complex social ecosystems that rely on user paricipation and the quality of users' contributions to prosper. However, quality is harder to achieve when knowledge sharing is facilitated through a high degree of personal interactions. The individuals' objectives may change from knowledge sharing to socializing, with a profound impact on the community and the value it delivers to the broader population of Web users. In this paper we provide new insights into the types of content that is shared through Community Question Answering (CQA) services. We demonstrate an approach that combines in-depth content analysis with social network analysis techniques. We adapted the Undirected Inductive Coding method to analyze samples of user questions and arrive at a comprehensive typology of the user intent. In our analysis we focused on two types of intent, social vs. non-social, and define measures of social engagement to characterize the users' participation and content contributions. Our approach is applicable to a broad class of online communities and can be used to monitor the dynamics of community ecosystems. Copyright 2009 ACM. community ecosystems. Copyright 2009 ACM.
Bibtextype inproceedings  +
Doi 10.1145/1645953.1646096  +
Has author Mendes Rodrigues E. + , Milic-Frayling N. +
Has extra keyword Coding methods + , Content analysis + , Knowledge sharing communities + , Knowledge-sharing + , Online community + , Personal interaction + , Question answering + , Social ecosystems + , Social engagement + , Social Network Analysis + , Wealth of information + , Web users + , Wikipedia + , Complexation + , Electric network analysis + , Knowledge management + , Knowledge acquisition +
Has keyword Q&A community + , Question typology + , Social scores + , User intent +
Isbn 9781605585123  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 1127–1136  +
Published in International Conference on Information and Knowledge Management, Proceedings +
Title Socializing or knowledge sharing? Characterizing social intent in community question answering +
Type conference paper  +
Year 2009 +
Creation dateThis property is a special property in this wiki. 8 November 2014 06:01:34  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 8 November 2014 06:01:34  +
DateThis property is a special property in this wiki. 2009  +
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