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Negotiating cultural values in social media: A case study from Wikipedia
Abstract Wikipedia arguably is one of the most visiWikipedia arguably is one of the most visible examples of the use of social media to enlist volunteers to contribute to a social good. Wikipedia was created to provide an accessible, encyclopedic information resource for people of all nations and cultures. Previous research has shown potential for unacknowledged cultural bias in socio-technical systems. However, the extent to which the technological and social structures of the English Wikipedia are shaped by its western origin and orientation has not been examined. We fill this gap by studying how Wikipedia editors created the culturally controversial article Jyllands-Posten Muhammad Cartoon Controversy. We use Carlile's boundaryspanning model to illustrate how Wikipedia is unable to satisfactorily resolve the fundamental tension between its stated mission of global access and empowerment and the inherent (but unacknowledged) cultural bias of the technologies and processes employed by the English language Wikipedia community. This case study illustrates how knowledge management systems, even those intended to encompass multiple value systems through the use of an open social media design, have built-in (value) biases through the specific technologies and processes employed in the design.gies and processes employed in the design.
Abstractsub Wikipedia arguably is one of the most visiWikipedia arguably is one of the most visible examples of the use of social media to enlist volunteers to contribute to a social good. Wikipedia was created to provide an accessible, encyclopedic information resource for people of all nations and cultures. Previous research has shown potential for unacknowledged cultural bias in socio-technical systems. However, the extent to which the technological and social structures of the English Wikipedia are shaped by its western origin and orientation has not been examined. We fill this gap by studying how Wikipedia editors created the culturally controversial article Jyllands-Posten Muhammad Cartoon Controversy. We use Carlile's boundaryspanning model to illustrate how Wikipedia is unable to satisfactorily resolve the fundamental tension between its stated mission of global access and empowerment and the inherent (but unacknowledged) cultural bias of the technologies and processes employed by the English language Wikipedia community. This case study illustrates how knowledge management systems, even those intended to encompass multiple value systems through the use of an open social media design, have built-in (value) biases through the specific technologies and processes employed in the design.gies and processes employed in the design.
Bibtextype inproceedings  +
Doi 10.1109/HICSS.2012.443  +
Has author Morgan J.T. + , Mason R.M. + , Karine Nahon +
Has extra keyword Cultural bias + , Cultural value + , English languages + , Information resource + , Knowledge management system + , Social media + , Social structure + , Sociotechnical systems + , Value systems + , Wikipedia + , Research + , Systems science + , Websites +
Isbn 9780769545257  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 3490–3499  +
Published in Proceedings of the Annual Hawaii International Conference on System Sciences +
Title Negotiating cultural values in social media: A case study from Wikipedia +
Type conference paper  +
Year 2011 +
Creation dateThis property is a special property in this wiki. 8 November 2014 02:47:49  +
Categories Duplicate publication  + , Publications without keywords parameter  + , Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 8 November 2014 02:47:49  +
DateThis property is a special property in this wiki. 2011  +
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