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Knowledge sharing, maintenance, and use in online support communities
Abstract Widespread adoption of collaborative authoWidespread adoption of collaborative authoring tools (such as Wikis) by online communities has fostered new ways of stonng, shahng, maintaining, and using community knowledge. My dissertation research examines the effect and potential use of these shared knowledge repositones within online technical and medical support communities using short-term ethnography (including content analysis and interviews), surveys, and quantitative analysis of behavior traces. I characterize the key technological mechanisms, and the processes and social norms at pay. I then use this knowledge to propose best practices and novel social and technical designs.es and novel social and technical designs.
Abstractsub Widespread adoption of collaborative authoWidespread adoption of collaborative authoring tools (such as Wikis) by online communities has fostered new ways of stonng, shahng, maintaining, and using community knowledge. My dissertation research examines the effect and potential use of these shared knowledge repositones within online technical and medical support communities using short-term ethnography (including content analysis and interviews), surveys, and quantitative analysis of behavior traces. I characterize the key technological mechanisms, and the processes and social norms at pay. I then use this knowledge to propose best practices and novel social and technical designs.es and novel social and technical designs.
Bibtextype inproceedings  +
Doi 10.1145/1125451.1125780  +
Has author Hansen D.L. +
Has extra keyword Collaborative web authonng + , Conversation + , FAQ + , Knowledge repository + , Online community + , Social support + , Virtual community + , Wiki + , Human engineering + , Knowledge management + , Online systems + , Virtual reality + , Websites +
Has keyword Collaborative web authonng + , Conversation + , Email list + , FAQ + , Knowledge repository + , Online community + , Social support + , Virtual communities + , Wiki +
Isbn 1595932984; 9781595932983  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 1751–1754  +
Published in Conference on Human Factors in Computing Systems - Proceedings +
Title Knowledge sharing, maintenance, and use in online support communities +
Type conference paper  +
Year 2006 +
Creation dateThis property is a special property in this wiki. 7 November 2014 20:53:05  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 20:53:05  +
DateThis property is a special property in this wiki. 2006  +
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