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How wikis can be used to manage knowledge in SMEs: A case study
Abstract Companies are exploring new ways of knowleCompanies are exploring new ways of knowledge sharing, collaboration and communication with employees, partners and customers, using social media tools like wikis, blogs or social networks. This article briefly reviews the literature concerning the introduction of social media into organizations and reports a small case study in an IT consulting company following the introduction of a wiki-based solution into its daily practices. The usage of the wiki and its impact on knowledge work are explored. The authors then compare the findings from the literature review with those from the case study. The comparison shows that introducing knowledge processes can start 'bottom-up' through an initiative to better manage personal knowledge. Furthermore, the articulation of personal and collective knowledge is possible synergistically and in a more transparent manner.stically and in a more transparent manner.
Abstractsub Companies are exploring new ways of knowleCompanies are exploring new ways of knowledge sharing, collaboration and communication with employees, partners and customers, using social media tools like wikis, blogs or social networks. This article briefly reviews the literature concerning the introduction of social media into organizations and reports a small case study in an IT consulting company following the introduction of a wiki-based solution into its daily practices. The usage of the wiki and its impact on knowledge work are explored. The authors then compare the findings from the literature review with those from the case study. The comparison shows that introducing knowledge processes can start 'bottom-up' through an initiative to better manage personal knowledge. Furthermore, the articulation of personal and collective knowledge is possible synergistically and in a more transparent manner.stically and in a more transparent manner.
Bibtextype article  +
Doi 10.1177/0266382111420354  +
Has author Razmerita L. + , Kirchner K. +
Has keyword Case study + , Computer supported cooperative work (CSCW) + , Enterprise 2.0 + , Knowledge asset + , Knowledge management + , Organizational knowledge + , Personal knowledge management + , SME + , Web 2.0 + , Wiki +
Issn 2663821  +
Issue 3  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 175–178  +
Published in Business Information Review +
Title How wikis can be used to manage knowledge in SMEs: A case study +
Type literature review  +
Volume 28  +
Year 2011 +
Creation dateThis property is a special property in this wiki. 7 November 2014 19:05:29  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Literature reviews  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 19:05:29  +
DateThis property is a special property in this wiki. 2011  +
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How wikis can be used to manage knowledge in SMEs: A case study + Title
 

 

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