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Factors impeding Wiki use in the enterprise: A case study
Abstract Our research explored factors that impacteOur research explored factors that impacted the use of wikis as a tool to support the dissemination of knowledge within an enterprise. Although we primarily talked to a population of wiki contributors and readers, we discovered two major factors which contributed to staff's unwillingness to share information on a wiki under certain circumstances. First, we uncovered a reluctance to share specific information due to a perceived extra cost, the nature of the information, the desire to share only "finished" content, and sensitivities to the openness of the sharing environment. Second, we discovered a heavy reliance on other, non-wiki tools based on a variety of factors including work practice, lack of guidelines, and cultural sensitivities. Our findings have several implications for how an enterprise may more fully reap the benefits of wiki technology. These include implementation of incentive structures, support for dynamic access control, documenting clear guidelines and policies, and making wikis more usable.nd policies, and making wikis more usable.
Abstractsub Our research explored factors that impacteOur research explored factors that impacted the use of wikis as a tool to support the dissemination of knowledge within an enterprise. Although we primarily talked to a population of wiki contributors and readers, we discovered two major factors which contributed to staff's unwillingness to share information on a wiki under certain circumstances. First, we uncovered a reluctance to share specific information due to a perceived extra cost, the nature of the information, the desire to share only "finished" content, and sensitivities to the openness of the sharing environment. Second, we discovered a heavy reliance on other, non-wiki tools based on a variety of factors including work practice, lack of guidelines, and cultural sensitivities. Our findings have several implications for how an enterprise may more fully reap the benefits of wiki technology. These include implementation of incentive structures, support for dynamic access control, documenting clear guidelines and policies, and making wikis more usable.nd policies, and making wikis more usable.
Bibtextype inproceedings  +
Doi 10.1145/1753846.1754208  +
Has author Holtzblatt L.J. + , Damianos L.E. + , Daniel Weiss +
Has extra keyword Collaborative Editing + , Collaborative environments + , Social computing + , Social media + , Social software + , Web 2.0 + , Access control + , Distributed computer systems + , File editors + , Human engineering + , Social networking (online) + , World Wide Web + , Information dissemination +
Has keyword Collaboration + , Collaborative editing + , Collaborative environments + , Social computing + , Social media + , Social software + , Web 2.0 + , Wiki +
Isbn 9781605589312  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 4661–4675  +
Published in Conference on Human Factors in Computing Systems - Proceedings +
Title Factors impeding Wiki use in the enterprise: A case study +
Type conference paper  +
Year 2010 +
Creation dateThis property is a special property in this wiki. 7 November 2014 21:22:16  +
Categories Duplicate publication  + , Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 21:22:16  +
DateThis property is a special property in this wiki. 2010  +
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