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Enterprise data center governance using Web 2.0 portal and services integration
Abstract As the growth of IT spending has trended dAs the growth of IT spending has trended down to the mid-single digits in recent years, the IT services industry has continued to focus on productivity improvement to take out costs. While innovations in new service business and delivery models are keys to margin growth, service quality is ever more important to protect the client base. This paper reports end-to-end current practices in the enterprise hosting business, which is by far the largest revenue source in the overall IT services industry. The current preeminent problem is how data centers can be consolidated to host large numbers of servers economically. It is found that the scalability challenge is primarily a governance bottleneck. Research focus has been placed on streamlining the on-boarding processes with visual accountability of the delivery roles and collaboration with clients. It is shown how Web 2.0 technologies can be utilized in a new governance model for both productivity and quality improvements.oth productivity and quality improvements.
Abstractsub As the growth of IT spending has trended dAs the growth of IT spending has trended down to the mid-single digits in recent years, the IT services industry has continued to focus on productivity improvement to take out costs. While innovations in new service business and delivery models are keys to margin growth, service quality is ever more important to protect the client base. This paper reports end-to-end current practices in the enterprise hosting business, which is by far the largest revenue source in the overall IT services industry. The current preeminent problem is how data centers can be consolidated to host large numbers of servers economically. It is found that the scalability challenge is primarily a governance bottleneck. Research focus has been placed on streamlining the on-boarding processes with visual accountability of the delivery roles and collaboration with clients. It is shown how Web 2.0 technologies can be utilized in a new governance model for both productivity and quality improvements.oth productivity and quality improvements.
Bibtextype inproceedings  +
Doi 10.1109/SOCA.2009.5410449  +
Has author Liu Y.-H. + , Wu F.Y. + , Yih J.-S. +
Has extra keyword Client base + , Cloud computing + , Current practices + , Data centers + , Enterprise data + , Google maps + , IT services + , IT spending + , New services + , Productivity improvements + , Quality improvement + , Service Quality + , Service-delivery process + , Web 2.0 + , Economics + , Information technology + , Productivity + , Quality of service + , World Wide Web + , Satellite communication systems +
Has keyword Cloud computing + , Data center + , Google maps + , Hosting services + , On boarding + , Service delivery process + , SOA + , Wiki +
Isbn 9781424452996  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 158–161  +
Published in IEEE International Conference on Service-Oriented Computing and Applications, SOCA' 09 +
Title Enterprise data center governance using Web 2.0 portal and services integration +
Type conference paper  +
Year 2009 +
Creation dateThis property is a special property in this wiki. 7 November 2014 13:59:12  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 13:59:12  +
DateThis property is a special property in this wiki. 2009  +
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