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Eastwei: A knowledge-based value shop
Abstract Knowledge management (KM) has been the focKnowledge management (KM) has been the focus of comprehensive research over the last two decades, with particular attention paid to the related technology. However, relatively little attention has been paid to the embedding of KM into day-to-day business operations in order to mobilize resources and activities so as to create substantial value for customers. In this paper, we investigate knowledge management practices by applying the concept of the value shop to the case of Eastwei, a professional services firm in China. We explain how Eastwei functions as a Knowledge-based Value Shop (KBVS), creating and disseminating knowledge as it fulfils its obligations with clients. We find that guanxi, a fundamental concept for Chinese society that incorporates personal relationships and reciprocal obligations, plays a significant role in Eastwei's KBVS arrangements. Given the importance of guanxi, we then discuss how we have set about developing a knowledge-centred strategic direction at Eastwei, drawing on both current knowledge sharing practices and the possibilities offered by instant messaging and wiki technologies.y instant messaging and wiki technologies.
Abstractsub Knowledge management (KM) has been the focKnowledge management (KM) has been the focus of comprehensive research over the last two decades, with particular attention paid to the related technology. However, relatively little attention has been paid to the embedding of KM into day-to-day business operations in order to mobilize resources and activities so as to create substantial value for customers. In this paper, we investigate knowledge management practices by applying the concept of the value shop to the case of Eastwei, a professional services firm in China. We explain how Eastwei functions as a Knowledge-based Value Shop (KBVS), creating and disseminating knowledge as it fulfils its obligations with clients. We find that guanxi, a fundamental concept for Chinese society that incorporates personal relationships and reciprocal obligations, plays a significant role in Eastwei's KBVS arrangements. Given the importance of guanxi, we then discuss how we have set about developing a knowledge-centred strategic direction at Eastwei, drawing on both current knowledge sharing practices and the possibilities offered by instant messaging and wiki technologies.y instant messaging and wiki technologies.
Bibtextype inproceedings  +
Has author Davison R.M. + , Ou C.X.J. + , Li M.Y. + , Bjorksten J. +
Has extra keyword Business operation + , Comprehensive research + , Fundamental concepts + , Guanxi + , Instant messaging + , Knowledge-sharing + , Personal relationships + , Professional services + , Strategic direction + , Wiki + , Knowledge based systems + , Knowledge management + , Message passing + , World Wide Web + , Information technology +
Has keyword Guanxi + , Instant messaging (IM) + , Knowledge management + , Wiki +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Published in PACIS 2009 - 13th Pacific Asia Conference on Information Systems: IT Services in a Global Environment +
Title Eastwei: A knowledge-based value shop +
Type conference paper  +
Year 2009 +
Creation dateThis property is a special property in this wiki. 7 November 2014 12:03:03  +
Categories Publications without license parameter  + , Publications without DOI parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 12:03:03  +
DateThis property is a special property in this wiki. 2009  +
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