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Co-creation of value in IT service processes using semantic MediaWiki
Abstract Enterprises are substituting their own IT-Enterprises are substituting their own IT-Systems by services provided by external providers. This provisioning of services may be done in an industrialized way, separating the service provider from the consumer. However, using industrialized services diminishes the capability to differentiate from competitors. To counter this, collaborative service processes based on the co-creation of value between service providers and prosumers are of huge importance. The approach presented shows how the co-creation of value in IT-service processes can profit from social software, using the example of the Semantic MediaWiki.ing the example of the Semantic MediaWiki.
Abstractsub Enterprises are substituting their own IT-Enterprises are substituting their own IT-Systems by services provided by external providers. This provisioning of services may be done in an industrialized way, separating the service provider from the consumer. However, using industrialized services diminishes the capability to differentiate from competitors. To counter this, collaborative service processes based on the co-creation of value between service providers and prosumers are of huge importance. The approach presented shows how the co-creation of value in IT-service processes can profit from social software, using the example of the Semantic MediaWiki.ing the example of the Semantic MediaWiki.
Bibtextype inproceedings  +
Doi 10.1007/978-3-642-12186-9_24  +
Has author Schmidt R. + , Frank Dengler + , Kieninger A. +
Has extra keyword Co-authorship + , Collaborative services + , IT services + , MediaWiki + , Service process + , Service provider + , Social software + , Competition + , Enterprise resource management + , Information technology + , Profitability + , Semantics +
Has keyword Co-authorship + , Process + , SD-Logic + , Semantic MediaWiki + , Service +
Isbn 3642121853; 9783642121852  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 255–265  +
Published in Lecture Notes in Business Information Processing +
Title Co-creation of value in IT service processes using semantic MediaWiki +
Type conference paper  +
Volume 43 LNBIP  +
Year 2010 +
Creation dateThis property is a special property in this wiki. 7 November 2014 13:38:17  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 13:38:17  +
DateThis property is a special property in this wiki. 2010  +
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