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Business 2.0: A novel model for delivery of business services
Abstract Web 2.0, regardless of the exact definitioWeb 2.0, regardless of the exact definition, has proven to bring about significant changes to the way the Internet was used. Evident by key innovations such as Wikipedia, FaceBook, YouTube, and Blog sites, these community-based Website in which contents are generated and consumed by the same group of users are changing the way businesses operate. Advertisements are no longer 'forced' upon the viewers but are instead 'intelligently' targeted based on the contents of interest. In this paper, we investigate the concept of Web 2.0 in the context of business entities. We asked if Web 2.0 concepts could potentially lead to a change of paradigm or the way businesses operate today. We conclude with a discussion of a Web 2.0 application we recently developed that we think is an indication that businesses will ultimately be affected by these community-based technologies; thus bringing about Business 2.0 - a paradigm for businesses to cooperate with one another to deliver improved products and services to their own customers.ducts and services to their own customers.
Abstractsub Web 2.0, regardless of the exact definitioWeb 2.0, regardless of the exact definition, has proven to bring about significant changes to the way the Internet was used. Evident by key innovations such as Wikipedia, FaceBook, YouTube, and Blog sites, these community-based Website in which contents are generated and consumed by the same group of users are changing the way businesses operate. Advertisements are no longer 'forced' upon the viewers but are instead 'intelligently' targeted based on the contents of interest. In this paper, we investigate the concept of Web 2.0 in the context of business entities. We asked if Web 2.0 concepts could potentially lead to a change of paradigm or the way businesses operate today. We conclude with a discussion of a Web 2.0 application we recently developed that we think is an indication that businesses will ultimately be affected by these community-based technologies; thus bringing about Business 2.0 - a paradigm for businesses to cooperate with one another to deliver improved products and services to their own customers.ducts and services to their own customers.
Bibtextype inproceedings  +
Doi 10.1109/ICSSSM.2008.4598499  +
Has author Yap P.-H. + , Ong K.-L. + , Xiaolong Wang +
Has extra keyword Internet + , B2B + , Business analytics + , Business entities + , Business services + , Data analysis + , Innovative technologies + , International conferences + , Products and services + , Service Management + , Service systems + , Web 2.0 + , Web site + , Wikipedia + , YouTube + , Technology +
Has keyword B2B + , Business analytics + , Data analysis + , Web 2.0 +
Isbn 9781424416721  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Published in 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08 +
Title Business 2.0: A novel model for delivery of business services +
Type conference paper  +
Year 2008 +
Creation dateThis property is a special property in this wiki. 7 November 2014 06:25:27  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 7 November 2014 06:25:27  +
DateThis property is a special property in this wiki. 2008  +
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