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Beyond Wikipedia: Coordination and Conflict in Online Production Groups
Abstract Online production groups have the potentiaOnline production groups have the potential to transform the way that knowledge is produced and disseminated. One of the most widely used forms of online production is the wiki, which has been used in domains ranging from science to education to enterprise. We examined the development of and interactions between coordination and conflict in a sample of 6811 wiki production groups. We investigated the influence of four coordination mechanisms: intra-article communication, inter-user communication, concentration of workgroup structure, and policy and procedures. We also examined the growth of conflict, finding the density of users in an information space to be a significant predictor. Finally, we analyzed the effectiveness of the four coordination mechanisms on managing conflict, finding differences in how each scaled to large numbers of contributors. Our results suggest that coordination mechanisms effective for managing conflict are not always the same as those effective for managing task quality, and that designers must take into account the social benefits of coordination mechanisms in addition to their production benefits. in addition to their production benefits.
Abstractsub Online production groups have the potentiaOnline production groups have the potential to transform the way that knowledge is produced and disseminated. One of the most widely used forms of online production is the wiki, which has been used in domains ranging from science to education to enterprise. We examined the development of and interactions between coordination and conflict in a sample of 6811 wiki production groups. We investigated the influence of four coordination mechanisms: intra-article communication, inter-user communication, concentration of workgroup structure, and policy and procedures. We also examined the growth of conflict, finding the density of users in an information space to be a significant predictor. Finally, we analyzed the effectiveness of the four coordination mechanisms on managing conflict, finding differences in how each scaled to large numbers of contributors. Our results suggest that coordination mechanisms effective for managing conflict are not always the same as those effective for managing task quality, and that designers must take into account the social benefits of coordination mechanisms in addition to their production benefits. in addition to their production benefits.
Bibtextype inproceedings  +
Doi 10.1145/1718918.1718959  +
Has author Aniket Kittur + , Robert E. Kraut +
Has extra keyword Wikifarm +
Has keyword Wiki + , Wikipedia + , Coordination + , Conflict + , Social computing + , Collective intelligence + , Distributed cognition + , Collaboration + , Online production +
Has paywall mirror http://dl.acm.org/citation.cfm?id=1718959  +
Has remote mirror http://research.microsoft.com/en-us/um/redmond/groups/connect/CSCW_10/docs/p215.pdf  +
Language English +
Number of citations by publication 4  +
Number of references by publication 0  +
Published in Computer-Supported Cooperative Work +
Related dataset Wikia dumps +
Title Beyond Wikipedia: Coordination and Conflict in Online Production Groups +
Type conference paper  +
Year 2010 +
Creation dateThis property is a special property in this wiki. 25 January 2012 00:00:16  +
Categories Publications without license parameter  + , Publications without archive mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 5 October 2012 08:08:27  +
DateThis property is a special property in this wiki. 2010  +
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Citation needed: The dynamics of referencing in Wikipedia + , Estado del arte de la investigación sobre wikis + , Reverts Revisited: Accurate Revert Detection in Wikipedia + , Social networks of Wikipedia + Has reference
Beyond Wikipedia: Coordination and Conflict in Online Production Groups + Title
 

 

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