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Applying conflict management process to wiki communities
Abstract Conflicts are disagreements among members Conflicts are disagreements among members and imply incompatible goals, whishes and interests. Unhandled conflicts can negatively impact group performance and members' satisfaction. In virtual communities, members discuss when performing collaboratively online tasks so that conflicts can arise. Wiki communities are popular virtual communities that involve an expressive number of members for the online production of articles. Conflicts in wiki context are then critical, being responsible for damaging articles' quality and even wiki credibility. We propose a management process that includes activities for identification, analysis, response, and monitoring and control of conflicts for wiki communities. In order to explain the activities and evaluate the process, we use Wikipedia.nd evaluate the process, we use Wikipedia.
Abstractsub Conflicts are disagreements among members Conflicts are disagreements among members and imply incompatible goals, whishes and interests. Unhandled conflicts can negatively impact group performance and members' satisfaction. In virtual communities, members discuss when performing collaboratively online tasks so that conflicts can arise. Wiki communities are popular virtual communities that involve an expressive number of members for the online production of articles. Conflicts in wiki context are then critical, being responsible for damaging articles' quality and even wiki credibility. We propose a management process that includes activities for identification, analysis, response, and monitoring and control of conflicts for wiki communities. In order to explain the activities and evaluate the process, we use Wikipedia.nd evaluate the process, we use Wikipedia.
Bibtextype inproceedings  +
Doi 10.1007/978-3-642-29958-2_22  +
Has author De Melo Bezerra J. + , Hirata C.M. +
Has extra keyword Conflict analysis + , Conflict management + , Response mechanisms + , Wiki community + , Wikipedia + , Wiki + , Websites + , Information systems +
Has keyword Conflict analysis + , Conflict management process + , Conflict response mechanisms + , Wiki community + , Wikipedia + , Wiki +
Isbn 9783642299575  +
Language English +
Number of citations by publication 0  +
Number of references by publication 0  +
Pages 333–348  +
Published in Lecture Notes in Business Information Processing +
Title Applying conflict management process to wiki communities +
Type conference paper  +
Volume 102 LNBIP  +
Year 2012 +
Creation dateThis property is a special property in this wiki. 6 November 2014 18:34:41  +
Categories Publications without license parameter  + , Publications without remote mirror parameter  + , Publications without archive mirror parameter  + , Publications without paywall mirror parameter  + , Conference papers  + , Publications without references parameter  + , Publications  +
Modification dateThis property is a special property in this wiki. 6 November 2014 18:34:41  +
DateThis property is a special property in this wiki. 2012  +
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