Semantic mediawiki as an integration platform for it service management

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Semantic mediawiki as an integration platform for it service management is a 2010 conference paper written in English by Kleiner F., Abecker A. and published in INFORMATIK 2010 - Service Science - Neue Perspektiven fur die Informatik, Beitrage der 40. Jahrestagung der Gesellschaft fur Informatik e.V. (GI).

[edit] Abstract

We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management.

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