Managing complexity: Strategies for group awareness and coordinated action in wikipedia

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Managing complexity: Strategies for group awareness and coordinated action in wikipedia is a 2013 conference paper written in English by Gilbert M., Morgan J.T., McDonald D.W., Zachry M. and published in Proceedings of the 9th International Symposium on Open Collaboration, WikiSym + OpenSym 2013.

[edit] Abstract

In online groups, increasing explicit coordination can increase group cohesion and member productivity. On Wikipedia, groups called WikiProjects employ a variety of explicit coordination mechanisms to motivate and structure member contribution, with the goal of creating and improving articles related to particular topics. However, while explicit coordination works well for coordinating article-level actions, coordinating group tasks and tracking progress towards group goals that involve tracking hundreds or thousands of articles over time requires different coordination strategies. To lower the coordination cost of monitoring and task-routing, WikiProjects centralize coordination activity on WikiProject pages - "micro-sites" that provide a centralized repository of project tools, tasks and targets, and discussion for explicit group coordination. These tools can facilitate shared awareness of member and non-member editing activity on articles that the project cares about. However, whether these tools are as effective at motivating members as explicit coordination, and whether they elicit the same kind of contributions, has not been studied. In this study, we examine one such tool, Hot Articles, and compare its effect on the editing behavior of WikiProject members with a more common, explicit coordination mechanism: making edit requests on the project talk page. Categories and Subject Descriptors H.5.3. Information Interfaces and Presentation (e.g., HCI): Group and organization interfaces. General Terms Human Factors; Design; Measurement. Copyright 2010 ACM.

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