Lisa Yeo

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Lisa Yeo is an author.


Only those publications related to wikis are shown here.
Title Keyword(s) Published in Language DateThis property is a special property in this wiki. Abstract R C
Stay on the Wikipedia task: When task-related disagreements slip into personal and procedural conflicts Human factors
Knowledge management
Social psychology
Journal of the American Society for Information Science and Technology English 2013 In Wikipedia, volunteers collaboratively author encyclopedic entries, and therefore managing conflict is a key factor in group success. Behavioral research describes 3 conflict types: task-related, affective, and process. Affective and process conflicts have been consistently found to impede group performance; however, the effect of task conflict is inconsistent. We propose that these inconclusive results are due to underspecification of the task conflict construct, and focus on the transition phase where task-related disagreements escalate into affective and process conflict. We define these transitional phases as distinct constructs - task-affective and task-process conflict - and develop a theoretical model that explains how the various task-related conflict constructs, together with the composition of the wiki editor group, determine the quality of the collaboratively authored wiki article. Our empirical study of 96 Wikipedia articles involved multiple data-collection methods, including analysis of Wikipedia system logs, manual content analysis of articles' discussion pages, and a comprehensive assessment of articles' quality using the Delphi method. Our results show that when group members' disagreements - originally task related - escalate into personal attacks or hinge on procedure, these disagreements impede group performance. Implications for research and practice are discussed. 0 0
Information Quality in Wikipedia: The Effects of Group Composition and Task Conflict Co-authorship
Cognitive diversity
Community-Based Production
Group Composition
Information quality
Task Conflict
J. Manage. Inf. Syst. English 2011 0 2
Information quality in wikipedia: The effects of group composition and task conflict Co-authorship
Cognitive diversity
Community-based production
Group composition
Information quality
Task conflict
Journal of Management Information Systems English 2011 The success of Wikipedia demonstrates that self-organizing production communities can produce high-quality information-based products. Research on Wikipedia has proceeded largely atheoretically, focusing on (1) the diversity in members' knowledge bases as a determinant of Wikipedia's content quality, (2) the task-related conflicts that occur during the collaborative authoring process, and (3) the different roles members play in Wikipedia. We develop a theoretical model that explains how these three factors interact to determine the quality of Wikipedia articles. The results from the empirical study of 96 Wikipedia articles suggest that (1) diversity should be encouraged, as the creative abrasion that is generated when cognitively diverse members engage in task-related conflict leads to higher-quality articles, (2) task conflict should be managed, as conflict-notwithstanding its contribution to creative abrasion-can negatively affect group output, and (3) groups should maintain a balance of both administrative- and content-oriented members, as both contribute to the collaborative process. © 2011 M.E. Sharpe, Inc. 0 2