Helen Hasan

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Helen Hasan is an author.


Only those publications related to wikis are shown here.
Title Keyword(s) Published in Language DateThis property is a special property in this wiki. Abstract R C
An activity-theory analysis of corporate wikis Activity theory
Case study
Knowledge management
Knowledge management systems
Knowledge work
Information Technology and People English 2012 Purpose: Wiki technologies, which are popular in social settings, are beginning to contribute to more flexible and participatory approaches to the exploitation of knowledge in corporate settings. Through the lens of activity theory, this paper aims to investigate contentious challenges to organizational activities that may be associated with the introduction of corporate wikis, in particular the potential democratization of knowledge work. Design/methodology/approach: From a study of several cases of corporate wiki adoption, this paper presents and interprets two representative cases sampled to provide more generalized results. Qualitative data were collected through semi-structured interviews and observation. The analysis followed a systematic process of data reduction, display, and rich interpretation using the concepts of activity theory. Findings: This research provides new understandings of the undervalued activities of knowledge workers, their challenges as wiki users and resulting implications for organizational transformation and improved organizational performance. Research limitations/implications: There is potential bias and limited scope as the choice of cases was determined through organizations known to the researchers and involved some action research. However, the authors justify this approach for a dynamic, emergent topic worthy of immediate investigation and direct applicability of findings to corporate practice. Social implications: This paper addresses the implications of new Web 2.0 technologies for the democratization of knowledge management in the workplace. Originality/value: The novelty of this work lies in using activity theory to explore reasons why some organizations are more successful than others in implementing wikis. This work contributes to research on how social and technological interventions may lead to improved exploitation of knowledge as a corporate resource. 0 0
Wiki-based knowledge management systems for more democratic organizations Case studies
Knowledge management
Organizational knowledge
Web 2.0
Journal of Computer Information Systems English 2011 New generations of technology are introducing a more democratic way of creating, managing and applying organizational knowledge. Using a multiple case study approach, we examined six organizations across different industry sectors over a period of two years which had adopted, or intended to adopt, a new Knowledge Management Systems (KMS) using Wiki technology. The findings compare how each organization reacted to the changes associated with initiating and sustaining the new Wiki-based KMS. Some of the organizations aborted their Wiki-based KMS project because of is misalignment with the organization's culture and social characteristics. However, others adapted their organizational culture to match the ability of the Wiki to support the democratic co-creation of organizational knowledge by knowledge workers for knowledge workers. Drawing on our results, we identify the challenges of organizational resistance that this presents and suggest some means of overcoming them. 0 0
Collaborative knowledge at the grass-roots level: The risks and rewards of corporate Wikis Corporate Wiki
Intellectual Property
Knowledge management
Open source
PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises English 2007 The open source movement is founded on the concept of democratising knowledge to freely collaborate and exchange information at the grass-roots level. As Wikis are philosophically grounded in this movement, the use of corporate Wikis in the collaborative creation and operation of knowledge management systems holds considerable potential. However, the impact of using corporate Wikis in the business environment has uncovered some challenging issues such as licensing, accountability and liability regarding copyright, which may require a change in the way we think about intellectual property and licensing in this connected world. 0 0
Democratising organisational knowledge: The potential of the corporate wiki Activity Theory
Democratisation of knowledge
Knowledge worker
ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems English 2007 Attempts to impose knowledge management often ignore the vast organisational resource of workrelated tacit knowledge possessed by knowledge workers. Our research reveals that activities supported by social technologies such as Wikis may provide a more appropriate capability for tacit knowledge management where a network-centric focus is adopted. A corporate Wiki has the potential to engage the collective responsibilities of knowledge workers to transfer their collective experience and skills into a dynamic shared knowledge repository. However, the traditional organisational culture can be reluctant to allow this power shift that surrenders the monopolistic control of the few over the creation and management of organisational knowledge. In order to frame the theoretical perspectives of these new processes of creation, accumulation, and maintenance of tacit knowledge in organisations, this paper uses Activity Theory to analyse the Wiki as a tool that mediates employee-based knowledge management activities leading to the democratisation of organisational knowledge. 0 0
The Wiki: An environment to revolutionise employees' interaction with corporate knowledge Conversational software
Knowledge management
Organisational learning
Wiki technology
ACM International Conference Proceeding Series English 2006 Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access work-related material such as reports, best-practice features, and documents. As such collaborative software moves from the social to the corporate arena, it is bound to challenge management authority, engaging the knowledge worker in a more participatory knowledge capability and environment. This paper explores the implication that this revolution has for the interaction of corporate users with technology that will lead to a profound change in organisational culture. Copyright the author(s) and CHISIG. 0 2
The Wiki: an environment to revolutionise employees' interaction with corporate knowledge Wiki technology
Conversational software
Knowledge management
Organisational learning
OZCHI English 2006 0 2