Frank Kleiner

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Frank Kleiner is an author.

Publications

Only those publications related to wikis are shown here.
Title Keyword(s) Published in Language DateThis property is a special property in this wiki. Abstract R C
Incident and problem management using a Semantic Wiki-enabled ITSM platform Collaborative ITSM
It service management
Ontology-based information systems
Semantic wiki
ICAART 2012 - Proceedings of the 4th International Conference on Agents and Artificial Intelligence English 2012 IT Service Management (ITSM) is concerned with providing IT services to customers. In order to improve the provision of services, ITSM frameworks (e.g., ITIL) mandate the storage of all IT-relevant information in a central Configuration Management System (CMS). This paper describes our Semantic Incident and Problem Analyzer, which builds on a Semantic Wiki-based Configuration Management System. The Semantic Incident and Problem Analyzer assists IT-support personnel in tracking down the causes of incidents and problems in complex IT landscapes. It covers two use cases: (1) by analyzing the similarities between two or more system configurations with problems, it suggests possible locations of the problem; (2) by analyzing changes over time of a component with a problem, possible configuration changes are reported which might have led to the problem. 0 0
Semantic mediawiki as an integration platform for it service management INFORMATIK 2010 - Service Science - Neue Perspektiven fur die Informatik, Beitrage der 40. Jahrestagung der Gesellschaft fur Informatik e.V. (GI) English 2010 We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management. 0 0
Automatic population and updating of a semantic wiki-based configuration management database INFORMATIK 2009 - Im Focus das Leben, Beitrage der 39. Jahrestagung der Gesellschaft fur Informatik e.V. (GI) English 2009 This paper describes our work on designing and implementing a component for automatically integrating and updating information about configuration items into a Semantic Wiki-based configuration management database. The presented solution uses technology for information gathering which is built-in or available for most current mainstream operating systems. By using Semantic Wiki technology, e.g., semantic queries and inference, the handling of configuration-management information is simplified and more powerful analyses are possible. 0 0
Towards a collaborative semantic wiki-based approach to it service management Cmdb
Collaboration
Conifguration management
Itsm
Semantic wiki
Proceedings of I-KNOW 2009 - 9th International Conference on Knowledge Management and Knowledge Technologies and Proceedings of I-SEMANTICS 2009 - 5th International Conference on Semantic Systems English 2009 This paper proposes a collaborative approach to aspects of IT service management (ITSM) for agile information technology landscapes composed of technically knowledgeable users and fast changing requirements. The cost-intensive and timeconsuming tasks of building and maintaining a configuration management database (CMDB) are accomplished in a distributed, collaborative way in a semantic wiki in cooperation between administrators, service desk personnel and users of the systems. Moreover, the paper introduces a exible, wiki-based approach to change management for agile environments. Automatic consistency checks based on semantic information extracted from the wiki prevent misconfigurations and the unintentional application of conicting configuration changes. 0 0
WiSyMon: Managing systems monitoring information in semantic wikis 3rd International Conference on Advances in Semantic Processing - SEMAPRO 2009 English 2009 While IT landscapes are becoming more and more complex, the need for faster and more flexible service delivery as well as the need for providing constantly available services constitute an increasing challenge for the IT service management (ITSM) discipline. The work presented in this paper aims at providing a solution for collaboratively creating and maintaining systems monitoring configurations in a semantic wiki. An overview of ITSM, systems monitoring, wikis, as well as semantics and ontologies, is given. Additionally, the approach used for implementing the solution presented in this paper, is sketched. 0 0
WiSyMon: managing systems monitoring information in semantic Wikis IT service management
Collaboration
Network monitoring
Semantic wiki
Services monitoring
Systems monitoring
WikiSym English 2009 0 0