Exploring the workplace communication ecology
|Exploring the workplace communication ecology|
|Author(s)||Turner T., Qvarfordt P., Biehl J.T., Golovchinsky G., Back M.|
|Published in||Conference on Human Factors in Computing Systems - Proceedings|
|Keyword(s)||blogs, collaboration, communication, computer mediated communication, email, evaluation, face-to-face, instant messaging, phone, wikis (Extra: Adopted technology, Communication tools, Communications technology, Computer mediated communication, Effective communication, Instant messaging, New tools, Tool use, Workplace communication, Electronic mail, Human engineering, Internet, Message passing, Telephone sets, World Wide Web, Communication)|
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Exploring the workplace communication ecology is a 2010 conference paper written in English by Turner T., Qvarfordt P., Biehl J.T., Golovchinsky G., Back M. and published in Conference on Human Factors in Computing Systems - Proceedings.
The modern workplace is inherently collaborative, and this collaboration relies on effective communication among co-workers. Many communication tools - email, blogs, wikis, Twitter, etc. - have become increasingly available and accepted in workplace communications. In this paper, we report on a study of communications technologies used over a one year period in a small US corporation. We found that participants used a large number of communication tools for different purposes, and that the introduction of new tools did not impact significantly the use of previously-adopted technologies. Further, we identified distinct classes of users based on patterns of tool use. This work has implications for the design of technology in the evolving ecology of communication tools.
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