Coordinating tasks on the commons: Designing for personal goals, expertise and serendipity

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Coordinating tasks on the commons: Designing for personal goals, expertise and serendipity is a 2009 conference paper written in English by Krieger M., Stark E., Klemmer S.R. and published in Conference on Human Factors in Computing Systems - Proceedings.

[edit] Abstract

How is work created,assigned, and completed on large-scale, crowd-powered systems like Wikipedia? And what design principles might enable these federated online systems to be more effective? This paper reports on a qualitative study of work and task practices on Wikipedia. Despite the availability of tag-based community-wide task assignment mechanisms, informants reported that self-directed goals, within- topic expertise, and fortuitous discovery are more frequently used than community-tagged tasks. We examine how Wikipedia editors organize their actions and the actions of other participants, and what implications this has for understanding. and building tools for. crowd-powered systems, or any web site where the main force of production comes from a crowd of online participants. From these observations and insights, we developed WikiTasks. a tool that integrates with Wikipedia and supports both grassroots creation of site-wide tasks and self-selection of personal tasks, accepted from this larger pool of community tasks. Copyright 2009 ACM.

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