Conflicts in collaboration: a study of tensions in the process of collective writing on Web 2.0
|Conflicts in collaboration: a study of tensions in the process of collective writing on Web 2.0|
|Author(s)||Aline de Campos|
|Published in||Federal University of Rio Grande do Sul - UFRGS|
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Conflicts in collaboration: a study of tensions in the process of collective writing on Web 2.0 is a 2009 master's thesis written in Portuguese by Aline de Campos and published in Federal University of Rio Grande do Sul - UFRGS.
From the context of collaboration as a process of the collective intelligence (LÉVY, 2003) and wisdom of crowds (SUROWIECKI, 2006) this work aims to study the conflict as an important factor of these collective processes. The imbalances are part of human history, however, recurrently we find a purpose to see this issues as negative and of annihilation of relations, leaving aside the aspect of the potential impulsion to beneficial reconfiguration of the process in which it operates. An interesting practice in the study of conflicts in collaboration is the online collective writing. The independence of space and time and the multiplicity of voices that can focus on a project textual, opens space for negotiations, debates and tensions of various kinds. In addition, sometimes there is too optimistic view, which relieves the issues of structural, dynamics and behavior in the production of meaning and the conflict that may arise from it. In this sense, is questioned: what is the influence of conflicts in the process of online collective writing? This project, through theoretical and empirical research, seeks to answer this question in a communicational perspective, which takes into account the relationships and interactions beyond the harmony permanently assigned to these processes for various areas of knowledge. For the empirical verification are presented two collaborative projects of textual production: the Wikipedia, the free encyclopedia, wide used and with popularity and the project of the Laboratory of Computer-mediated Interaction of the Federal University of Rio Grande do Sul, the Co-dex, the social dictionary, environment created for concepts, reviews and biographies of the area of communication and information science. In both observations were made for systematic verification of the tensions from the interaction and collective production so that, together with the developed theoretical contribution, the guiding question of this work could be investigated. It is concluded that the conflicts that permeate the processes of collaborative production of meaning relate to aspects of a textual and relational order and that they are related and influence each other. It is believed that the tensions have strong relevance in the development of relations between the collaborators and building content to introduce imbalances needed for a "majorant reequilibration" (Piaget, 1977).
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