Community, Consensus, Coercion, Control: CS*W or How Policy Mediates Mass Participation

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Community, Consensus, Coercion, Control: CS*W or How Policy Mediates Mass Participation is a 2007 conference paper by Travis Kriplean, Ivan Beschastnikh, David W. McDonald, Scott A. Golder and published in GROUP 2007 -- ACM Conference on Supporting Group Work..

[edit] Abstract

When large groups cooperate, issues of conflict and control surface because of differences in perspective. Managing such diverse views is a persistent problem in cooperative group work. The Wikipedian community has responded with an evolving body of policies that provide shared principles, processes, and strategies for collaboration. We employ a grounded approach to study a sample of active talk pages and examine how policies are employed as contributors work towards consensus. Although policies help build a stronger community, we find that ambiguities in policies give rise to power plays. This lens demonstrates that support for mass collaboration must take into account policy and power.

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How Wikipedia participants apply and interpret policies on the talk pages that accompany each encyclopedia article.