| Christian Wagner|
(Alternative names for this author)
|Co-authors||Ann Majchrzak, Dave Yates, Narasimha Bolloju, Pattarawan Prasarnphanich|
|Authorship||Publications (5), datasets (0), tools (0)|
|Citations||Total (5), average (1), median (1), max (2), min (0)|
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Christian Wagner is an author.
PublicationsOnly those publications related to wikis are shown here.
|Title||Keyword(s)||Published in||Language||DateThis property is a special property in this wiki.||Abstract||R||C|
|Factors affecting shapers of organizational wikis||Communities of practice
|J. Am. Soc. Inf. Sci. Technol.||English||2010||0||0|
|Enabling Customer-Centricity Using Wikis and the Wiki Way||Journal of Management Information Systems||English||2007||Customer-centric business makes the needs and resources of individual customers the starting point for planning new products and services or improving existing ones. While customer-centricity has received recent attention in the marketing literature, technologies to enable customer-centricity have been largely ignored in research and theory development. In this paper, we describe one enabling technology—wikis. Wiki is a Web-based collaboration technology designed to allow anyone to update any information posted to a wiki-based Web site. As such, wikis can be used to enable customers to not only access but also change the organization's Web presence, creating previously unheard of opportunities for joint content development and "peer production" of Web content. At the same time, such openness may make the organization vulnerable to Web site defacing, destruction of intellectual property, and general chaos. In this zone of tension—between opportunity and possible failure—an increasing number of organizations are experimenting with the use of wikis and the wiki way to engage customers. Three cases of organizations using wikis to foster customer-centricity are described, with each case representing an ever-increasing level of customer engagement. An examination of the three cases reveals six characteristics that affect customer engagement—community custodianship, goal alignment among contributors, value-adding processes, emerging layers of participation, critical mass of management and monitoring activity, and technologies in which features are matched to assumptions about how the community collaborates. Parallels between our findings and those evolving in studies of the open source software movement are drawn.||0||1|
|Innovating Collaborative Content Creation: The Role of Altruism and Wiki Technology||HICSS||English||2007||Wikipedia demonstrates the feasibility and success of an innovative form of content creation, namely openly shared, collaborative writing. This research sought to understand the success of Wikipedia as a collaborative model, considering both technology and participant motivations. The research finds that while participants have both individualistic and collaborative motives, collaborative (altruistic) motives dominate. The collaboration model differs from that of open source software development, which is less inclusive with respect to participation, and more "selfish" with respect to contributor motives. The success of the Wikipedia model appears to be related to wiki technology and the "wiki way" of collaboration||0||2|
|Corporate wiki users: results of a survey||WikiSym||English||2006||A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers" frequency of contribution was affected more by their impact on other wiki users, while adders" contribution frequency was affected more by being able to accomplish their immediate work.||0||1|
|Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis||Communications Technology
Digital Communication Systems
|Journal of Database Management||English||April 2004||Purpose - To explore conversational knowledge management (KM) and critically examine three technologies (discussion forums, Weblogs, Wikis) that can be used as media for KM.
Design/methodology/approach - The characteristics of discussion forums (one of the oldest knowledge sharing technologies), Weblogs (personal Web pages kept by the author in a reverse chronological order), and Wikis (a set of linked Web pages with software enabling its development), are compared. Carries out the comparison from the point of view of: speed of publication; ease of publication; knowledge representation/organization; team support; security; version management; and community of practice (CoP) fit. Compares the communication modes from the viewpoint of: mode of conversion; content indexing; and medium.
Findings - In order to maximize the benefits from these knowledge management technologies, it is first necessary to address certain technology-related and behaviour related issues trough further research and development.Originality/value - Provides a concise comparison of two very new conversational knowledge management approaches with one traditional approach and so provides a valuable basis in the literature for further studies of the communication value of these newer approaches as well as ensuring an appropriate appreciation of the continuing value of discussion forums.