Ann Majchrzak

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Ann Majchrzak is an author.

Publications

Only those publications related to wikis are shown here.
Title Keyword(s) Published in Language DateThis property is a special property in this wiki. Abstract R C
The impact of shaping on knowledge reuse for organizational improvement with Wikis Intranet
KMS
Knowledge breadth
Knowledge depth
Knowledge management
Knowledge reuse
Shaping
Transactive memory
Wiki
MIS Quarterly: Management Information Systems English 2013 In this study, we explore the Wiki affordance of enabling shaping behavior within organizational intranets supported by Wikis. Shaping is the continuous revision of one's own and others' contributions to a Wiki. Shaping promotes knowledge reuse through improved knowledge integration. Recognizing and clarifying the role of shaping allows us to theorize new ways in which knowledge resources affect knowledge reuse. We examine the role of three knowledge resources of a Wiki contributor: knowledge depth, knowledge breadth, and assessment of the level of development of the Wiki community's transactive memory system. We offer preliminary evidence based on a sample of experienced organizational Wiki users that the three different knowledge resources have differential effects on shaping, that these effects differ from the effects on the more common user behavior of simply adding domain knowledge to a Wiki, and that shaping and adding each independently affect contributors' perceptions that their knowledge in the Wiki has been reused for organizational improvement. By empirically distinguishing between the different knowledge antecedents and consequences of shaping and adding, we derive implications for theory and research on knowledge integration and reuse. 0 0
Factors affecting shapers of organizational wikis Communities of practice
Editing
Information content
Motivation
Wiki
J. Am. Soc. Inf. Sci. Technol. English 2010 0 0
A longitudinal model of perspective making and perspective taking within fluid online collectives Online collectives
Online community
Perspective making
Perspective taking
Theory-building
Wikipedia
ICIS 2009 Proceedings - Thirtieth International Conference on Information Systems English 2009 Although considerable research has investigated perspective making and perspective taking processes in existing communities of practice, little research has explored how these processes are manifest in fluid online collectives. Fluid collectives do not share common emotional bonds, shared languages, mental models, or clearly defined boundaries that are common in communities of practices and that aid in the perspective development process. This paper conducts a retrospective case study of a revelatory online collective - the autism article on Wikipedia - to explore how the collective develops a perspective over time with a fluid group of diverse participants surrounding a highly contentious issue. We find that the collective develops a perspective over time through three archetypical challenges - chaotic perspective taking, perspective shaping, and perspective defending. Using this data, we develop a longitudinal model of perspective development. The theoretical implications are discussed and a set of propositions are developed for testing in more generalized settings. 0 0
Comment: where is the theory in wikis? MIS Q. English 2009 0 0
Enabling Customer-Centricity Using Wikis and the Wiki Way Journal of Management Information Systems English 2007 Customer-centric business makes the needs and resources of individual customers the starting point for planning new products and services or improving existing ones. While customer-centricity has received recent attention in the marketing literature, technologies to enable customer-centricity have been largely ignored in research and theory development. In this paper, we describe one enabling technology—wikis. Wiki is a Web-based collaboration technology designed to allow anyone to update any information posted to a wiki-based Web site. As such, wikis can be used to enable customers to not only access but also change the organization's Web presence, creating previously unheard of opportunities for joint content development and "peer production" of Web content. At the same time, such openness may make the organization vulnerable to Web site defacing, destruction of intellectual property, and general chaos. In this zone of tension—between opportunity and possible failure—an increasing number of organizations are experimenting with the use of wikis and the wiki way to engage customers. Three cases of organizations using wikis to foster customer-centricity are described, with each case representing an ever-increasing level of customer engagement. An examination of the three cases reveals six characteristics that affect customer engagement—community custodianship, goal alignment among contributors, value-adding processes, emerging layers of participation, critical mass of management and monitoring activity, and technologies in which features are matched to assumptions about how the community collaborates. Parallels between our findings and those evolving in studies of the open source software movement are drawn. 0 1
Facilitating exploratory conversations: Here and now Online learning
Wiki
ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems English 2007 The format of academic conferences has generally remained unchanged for decades. It has on the whole been taken for granted despite major advances in communication technologies. The panel's objective is to learn if and how computer-mediated conversations increase the audience's participation level and capability to offer, discuss, and refine exploratory comments that a speaker's paper might stimulate. To this end, we propose an experiential exercise in which the audience will use an internet-based wiki to support exploratory conversations while listening to Bob Zmud's lecture about 'Overcoming Cognitive Boundaries in Knowledge Sharing' and then discussing it. To manage the complexity and risk of the experiment, we will offer access to the wiki to the FIRST 20 registrants. (If interested, please email Dov.Teeni@case.edu.) Therefore, while the panel will be open to all ICIS conference participants, 20 of the participants will be engaged in the exploration via the internet and other participants are invited to participate orally in the face-to-face discussions. 0 0
Corporate wiki users: Results of a survey Adders
Corporate wiki
Knowledge contribution
Knowledge restructuring
Knowledge reuse
Synthesizers
Proceedings of WikiSym'06 - 2006 International Symposium on Wikis English 2006 A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers' frequency of contribution was affected more by their impact on other wiki users, while adders' contribution frequency was affected more by being able to accomplish their immediate work. Copyright 2006 ACM. 0 1
Enabling customer-centricity using wikis and the wiki Way Customer-centricity
Knowledge creation
Knowledge management
Open source
Wiki
Journal of Management Information Systems English 2006 Customer-centric business makes the needs and resources of individual customers the starting point for planning new products and services or improving existing ones. While customer-centricity has received recent attention in the marketing literature, technologies to enable customer-centricity have been largely ignored in research and theory development. In this paper, we describe one enabling technology - wikis. Wiki is a Web-based collaboration technology designed to allow anyone to update any information posted to a wiki-based Web site. As such, wikis can be used to enable customers to not only access but also change the organization's Web presence, creating previously unheard of opportunities for joint content development and "peer production" of Web content. At the same time, such openness may make the organization vulnerable to Web site defacing, destruction of intellectual property, and general chaos. In this zone of tension-between opportunity and possible failure - an increasing number of organizations are experimenting with the use of wikis and the wiki way to engage customers. Three cases of organizations using wikis to foster customer-centricity are described, with each case representing an ever-increasing level of customer engagement. An examination of the three cases reveals six characteristics that affect customer engagement - community custodianship, goal alignment among contributors, value-adding processes, emerging layers of participation, critical mass of management and monitoring activity, and technologies in which features are matched to assumptions about how the community collaborates. Parallels between our findings and those evolving in studies of the open source software movement are drawn. © 2007 M.E. Sharpe, Inc. 0 1