A case study of wiki-based experience repository at a medium-sized software company
|A case study of wiki-based experience repository at a medium-sized software company|
|Author(s)||Thomas Chau, Frank Maurer|
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The poster presents an exploratory case study on the use of a Wiki-based experience repository (MASE) that utilizes both informal and formal knowledge representations. The results provide evidences for the need of knowledge sharing tools to incorporate not only codification-oriented repository technologies but also those that facilitate communication and collaboration among people, and to support not only structured but also unstructured knowledge representation. It reveals that an informal knowledge authoring tool such as MASE is used for sharing content for problem understanding, instrumental, projective, social, expertise location, and content navigation purposes. We also observe self-organized maintenance of the repository content among the ordinary repository users as a result of the open-edit nature of the Wiki-based repository.
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