"Be Nice": Wikipedia norms for supportive communication

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"Be Nice": Wikipedia norms for supportive communication is a 2010 journal article written in English by Reagle Jr. J.M. and published in New Review of Hypermedia and Multimedia.

[edit] Abstract

Wikipedia is acknowledged to have been home to some bitter disputes. Indeed, conflict at Wikipedia is said to be "as addictive as cocaine". Yet, such observations are not cynical commentary but motivation for a collection of social norms. These norms speak to the intentional stance and communicative behaviors Wikipedians should adopt when interacting with one another. In the following pages, I provide a survey of these norms on the English Wikipedia and argue that they can be characterized as supportive based on Jack Gibb's classic communication article "Defensive Communication".

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