Mark Zachry

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Mark Zachry is an author.

Publications

Only those publications related to wikis are shown here.
Title Keyword(s) Published in Language DateThis property is a special property in this wiki. Abstract R C
Editing beyond articles: Diversity & dynamics of teamwork in open collaborations Group dynamics
Group work
Open collaboration
Wikipedia
English 2014 We report a study of Wikipedia in which we use a mixedmethods approach to understand how participation in specialized workgroups called WikiProjects has changed over the life of the encyclopedia. While previous work has analyzed the work of WikiProjects in supporting the development of articles within particular subject domains, the collaborative role of WikiProjects that do not fit this conventional mold has not been empirically examined. We combine content analysis, interviews and analysis of edit logs to identify and characterize these alternative WikiProjects and the work they do. Our findings suggest that WikiProject participation reflects community concerns and shifts in the community's conception of valued work over the past six years. We discuss implications for other open collaborations that need flexible, adaptable coordination mechanisms to support a range of content creation, curation and community maintenance tasks. Copyright 0 0
A content analysis of wikiproject discussions: Toward a typology of coordination language used by virtual teams Content analysis
Coordination
Distributed collaboration
Group dynamics
Wikipedia
English 2013 Understanding the role of explicit coordination in virtual teams allows for a more meaningful understanding of how people work together online. We describe a new content analysis for classifying discussions within Wikipedia WikiProjects-voluntary, self-directed teams of editors-present preliminary findings, and discuss potential applications and future research directions. Copyright © 2012 by the Association for Computing Machinery, Inc. (ACM). 0 0
Indicoder: An extensible system for online annotation Content analysis
Coordination
Wikipedia
English 2013 Online annotations provide an effective way for distributed individuals to better understand and categorize online content, both from the perspective of distilling information presented into more easily interpretable forms and by supporting content analysis to tag individual statements with their intended meaning. This poster presents Indicoder, an application to support in-place content analysis, allowing users to both annotate online corpora and providing a means of tracking those annotations over time so that living documents such as Wikipedia articles and online sources can be analyzed in their authentic contexts. Copyright © 2012 by the Association for Computing Machinery, Inc. (ACM). 0 0
Managing complexity: Strategies for group awareness and coordinated action in wikipedia Ambient awareness
Awareness tools
Hot articles
Wikipedia
Wikiprojects
Proceedings of the 9th International Symposium on Open Collaboration, WikiSym + OpenSym 2013 English 2013 In online groups, increasing explicit coordination can increase group cohesion and member productivity. On Wikipedia, groups called WikiProjects employ a variety of explicit coordination mechanisms to motivate and structure member contribution, with the goal of creating and improving articles related to particular topics. However, while explicit coordination works well for coordinating article-level actions, coordinating group tasks and tracking progress towards group goals that involve tracking hundreds or thousands of articles over time requires different coordination strategies. To lower the coordination cost of monitoring and task-routing, WikiProjects centralize coordination activity on WikiProject pages - "micro-sites" that provide a centralized repository of project tools, tasks and targets, and discussion for explicit group coordination. These tools can facilitate shared awareness of member and non-member editing activity on articles that the project cares about. However, whether these tools are as effective at motivating members as explicit coordination, and whether they elicit the same kind of contributions, has not been studied. In this study, we examine one such tool, Hot Articles, and compare its effect on the editing behavior of WikiProject members with a more common, explicit coordination mechanism: making edit requests on the project talk page. Categories and Subject Descriptors H.5.3. Information Interfaces and Presentation (e.g., HCI): Group and organization interfaces. General Terms Human Factors; Design; Measurement. Copyright 2010 ACM. 0 0
Building for social translucence: A domain analysis and prototype system Social translucence
System architecture
Wikipedia
English 2012 The relationships and work that facilitate content creation in large online contributor system are not always visible. Social translucence is a stance toward the design of systems that allows users to better understand collaborative system participation through awareness of contributions and interactions. Like many socio-technical constructs, social translucence is not something that can be simply added after a system is built; it should be at the core of system design. In this paper, we conduct a domain analysis to understand the space of architectural support required to facilitate social translucence in systems. We describe an instantiation of those requirements as a system architecture that relies on data from Wikipedia and illustrate how translucence can be propagated to some basic visualizations which we have created for Wikipedia users. We close with some reflections on the state of social translucence research and some openings for this important design perspective. 0 0
Annotating social acts: authority claims and alignment moves in Wikipedia talk pages LSM English 2011 0 0
Collaborative sensemaking during admin permission granting in Wikipedia Collaboration software
Contributor systems
Sensemaking
System administration
Lecture Notes in Computer Science English 2011 A self-governed, open contributor system such as Wikipedia depends upon those who are invested in the system to participate as administrators. Processes for selecting which system contributors will be allowed to assume administrative roles in such communities have developed in the last few years as these systems mature. However, little is yet known about such processes, which are becoming increasingly important for the health and maintenance of contributor systems that are becoming increasingly important in the knowledge economy. This paper reports the results of an exploratory study of how members of the Wikipedia community engage in collaborative sensemaking when deciding which members to advance to admin status. 0 0
Collaborative sensemaking during admin permission granting in wikipedia Collaboration software
Contributor systems
Sensemaking
System administration
OCSC English 2011 0 0
Finding patterns in behavioral observations by automatically labeling forms of wikiwork in Barnstars Behavioral patterns
Multi-label learning
Wikipedia
WikiSym 2011 Conference Proceedings - 7th Annual International Symposium on Wikis and Open Collaboration English 2011 Our everyday observations about the behaviors of others around us shape how we decide to act or interact. In social media the ability to observe and interpret others' behavior is limited. This work describes one approach to leverage everyday behavioral observations to develop tools that could improve understanding and sense making capabilities of contributors, managers and researchers of social media systems. One example of behavioral observation is Wikipedia Barnstars. Barnstars are a type of award recognizing the activities of Wikipedia editors. We mine the entire English Wikipedia to extract barnstar observations. We develop a multi-label classifier based on a random forest technique to recognize and label distinct forms of observed and acknowledged activity. We evaluate the classifier through several means including use of separate training and testing datasets and the by application of the classifier to previously unlabeled data. We use the classifier to identify Wikipedia editors who have been observed with some predominant types of behavior and explore whether those patterns of behavior are evident and how observers seem to be making the observations. We discuss how these types of activity observations can be used to develop tools and potentially improve understanding and analysis in wikis and other online communities. 0 1
Wiki architectures as social translucence enablers Wikipedia
Social translucence
Software architecture
Wiki
WikiSym English 2011 0 0
"What I know is...": Establishing credibility on wikipedia talk pages Computer-mediated communication
Computer-Supported Cooperative Work
Sociotechnical systems
Wiki
WikiSym 2010 English 2010 This poster presents a new theoretical framework and research method for studying the relationship between specific types of authority claims and the attempts of contributors to establish credibility in online, collaborative environments. We describe a content analysis method for coding authority claims based on linguistic and rhetorical cues in naturally occurring, text-based discourse. We present results from a preliminary analysis of a sample of Wikipedia talk page discussions focused on recent news events. This method provides a novel framework for capturing and understanding these persuasion-oriented behaviors, and shows potential as a tool for online communication research, including automated text analysis using trained natural language processing systems. 0 0
"What i know is...": establishing credibility on Wikipedia talk pages Computer-mediated communication
Computer-Supported Cooperative Work
Sociotechnical systems
Wiki
WikiSym English 2010 0 0
Negotiating with angry mastodons: The Wikipedia policy environment as genre ecology Computer-mediated communication
Computer-Supported Cooperative Work
Sociotechnical systems
Wiki
Proceedings of the 16th ACM International Conference on Supporting Group Work, GROUP'10 English 2010 Groups collaborating in online spaces on complex, extended projects develop behavioral conventions and agreed-upon practices to structure and regulate their interactions and work. Collaborators on Wikipedia have developed a multi-tiered policy environment to document a set of evolving principles, processes, and rules to facilitate productive group collaboration. Previous quantitative studies have noted this hierarchical structure, but have evaluated the policy environment as a singular entity rather than investigating potential differences between the three main regulatory genres that enable it. These studies also excluded essays, the least official regulatory genre, from their analyses. We perform a comparative content analysis of all three genres (policies, guidelines, and essays) and demonstrate that they focus on different areas of community regulation. Drawing on the theory of genre ecologies we discuss the possible role of unofficial genres such as essays in articulating and regulating work practices in online, organized collaborative work. 0 1
Negotiating with angry mastodons: the wikipedia policy environment as genre ecology Computer-mediated communication
Computer-Supported Cooperative Work
Sociotechnical systems
Wiki
GROUP English 2010 0 1
Formalization and community investment in wikipedia's regulating texts: The role of essays Computer-mediated communication
Computer-Supported Cooperative Work
Sociotechnical systems
Wiki
SIGDOC'09 - Proceedings of the 27th ACM International Conference on Design of Communication English 2009 This poster presents ongoing research on how discursive and editing behaviors are regulated on Wikipedia by means of documented rules and practices. Our analysis focuses on three types of collaboratively-created policy document (policies, guidelines and essays), that have been formalized to different degrees and represent different degrees of community investment. We employ a content analysis methodology to explore how these regulating texts differ according to a) the aspects of editor behavior, content standards and community principles that they address, and b) how they are used by Wikipedians engaged in 'talk' page discussions to inform, persuade and coordinate with one another. 0 0
Formalization and community investment in wikipedia's regulating texts: the role of essays Computer-mediated communication
Computer-Supported Cooperative Work
Sociotechnical systems
Wiki
SIGDOC English 2009 0 0
Using user-centered design to discover motivation and priorities in an established online community Online community
User-centered design
Wikipedia
SIGDOC'09 - Proceedings of the 27th ACM International Conference on Design of Communication English 2009 This poster presents our work using a face-to-face user-centered design method to inform the design of a reputation visualization for an established online community. The benefits of conducting an offline group session with online community members included insights into motivation and priorities, an understanding of community norms, and a member check on previous findings. 0 0